Contact Pix Planner Support for crashes, unexpected app behavior, account or sign-in problems, cloud backup or restore issues, missing supporter rewards, and notification problems.
Email: support@pixplanner.app
You do not need to provide every detail. When relevant, the following can help us understand and reproduce the problem:
Please remove or obscure private task content and other unnecessary personal information from screenshots. You do not need to send an entire cloud backup or database to request support.
Do not email passwords (including Google or Apple ID passwords), authentication tokens, verification codes, private keys, payment-card numbers, bank-account information, or store credentials. Pix Planner does not need these secrets to provide normal support, and email should not be used to send them.
Pix Planner's core planning features can be used locally without signing in. Optional Google or Apple sign-in enables account and cloud features. Pix Planner Support can investigate app-side sign-in or account errors, but cannot recover or reset your Google or Apple credentials. If you cannot access that provider account, you may also need to use Google's or Apple's account-recovery process.
For a cloud backup, returning-user restore, or account-switching problem, it can help to tell us whether you are signed in, which provider you used, what restore screen or message appeared, and whether the issue followed a reinstall, sign-out, or account switch. Cloud recovery depends on the account, available backup state, network, and service availability, so recovery of every lost state cannot be guaranteed.
Start Fresh is not Delete Account. Start Fresh signs you out and begins a fresh local experience on that device. It does not intentionally delete your existing Pix Planner account or cloud data, which is intended to remain available through the normal sign-in and restore flow.
Supporter purchases are in-app purchases processed through the Apple App Store or Google Play. If a completed purchase does not grant the rewards shown in Pix Planner, contact us. Helpful optional details include the product or supporter tier, platform, approximate purchase date and time, and the store order or transaction identifier if you are comfortable providing it. Purchase verification may depend on store transaction information.
Do not send full card or bank details, store passwords, or screenshots containing unnecessary payment information. Refunds and payment disputes are generally handled through the applicable Apple or Google store process, subject to store policy and applicable rights. We cannot promise a refund outcome or restoration of every consumable purchase, but you may contact us about missing in-app rewards or other Pix Planner-controlled purchase behavior.
Signed-in users can initiate permanent account deletion inside Pix Planner from Profile → Backup & Account → Delete Account. If you cannot access the app, use the dedicated Account Deletion page and its external request route. You do not need to reinstall Pix Planner to make an external deletion request.
Pix Planner uses optional, locally scheduled device notifications. If a reminder does not appear, check notification permission, Pix Planner's notification settings, your device's notification settings, and the task or routine reminder schedule. Delivery can also depend on operating-system and device conditions.
When you email support, we receive your email address and the information you choose to send. Avoid including unnecessary sensitive or personal information. Support communications may be retained as reasonably necessary to handle and document requests and maintain appropriate security or operational records. See the Privacy Policy for details.
Pix Planner Support handles product support, not medical, therapeutic, or emergency assistance.